Studio policies
Refund Policy
How to request help with a charge or refund.
Draft for owner review. Business identity, retention periods and jurisdiction-specific terms must be confirmed before these policies are finalized.
Request a review
Use Contact for an incorrect, duplicate or disputed charge. Include your receipt number and a description, but never card details or passwords. A refund request is not confirmation that funds have been returned.
Payment and refund status
Payment receipts and recorded refund status are available in your account. Provider processing times vary. Only a confirmed provider refund should be treated as completed.
Cancel future billing
Cancel your subscription in your account to stop future recurring charges. Cancellation and refund of an existing charge are different actions. Cancel before your seven-day trial ends to avoid the first monthly charge.
Your rights
Applicable consumer rights continue to apply. The owner must confirm the final eligibility criteria, request period and business contact before publishing a definitive refund policy.
Questions? Contact the studio.